Return & Refund Policy
Last Updated: 14 Nov 2025
Thank you for shopping with AZALIN.
We take pride in offering high-quality health, skin, and body-care products.
Because our products fall under personal care, hygiene, and cosmetic categories, we follow strict return and refund guidelines to ensure product safety and authenticity for every customer.
1. No Return Policy (Hygiene-Based)
We do not accept returns for:
-
Used products
-
Opened or unsealed products
-
Products damaged due to customer handling
-
Products purchased by mistake
-
Products without original packaging
This policy exists to protect all customers and maintain product hygiene.
2. Return/Replacement Allowed Only If
You can request a return or replacement ONLY in the following cases:
✔ Damaged product received
(Leakage, broken bottle, tampered seal, etc.)
✔ Wrong product delivered
(Different product from what you ordered)
✔ Missing item in the order
(Only after verifying packaging footage/models if available)
If any of the above applies, you must contact us within 24–48 hours of delivery.
3. Conditions for Return/Replacement Approval
To process your request, you must provide:
-
Clear photos/videos of the damaged/defective item
-
Image of the outer packaging & shipping label
-
Unboxing video (if available—highly recommended)
-
Order ID, name, and contact number
Requests without proper proof may be rejected.
4. Refund Eligibility
A refund may be issued only if:
-
Replacement is not possible
-
The product is out of stock
-
The order was cancelled before shipping
-
The product delivered was damaged or incorrect and verified by our team
Refunds are not granted for:
-
Buyer’s remorse (change of mind)
-
Allergic reactions (patch test recommended)
-
Incorrect address provided by customer
-
Delayed delivery by courier partners
5. Refund Process Timeline
Once approved:
-
Refunds to UPI/Wallets: 2–4 business days
-
Refunds to Bank/Credit/Debit Card: 5–7 business days
-
COD refunds (if applicable): Refunded to bank/UPI
Processing time may vary depending on your bank/payment gateway.
6. Order Cancellation Policy
You may cancel your order only within 1–2 hours of placing it, if it is not shipped yet.
Once shipped, the order cannot be cancelled, and the delivery must be accepted.
Refusing COD orders may result in:
-
Blocking COD for future orders
-
Account review or deactivation
7. Exchange Policy
We do not offer exchanges for personal-care products due to hygiene regulations.
8. Lost or Unsuccessful Delivery
AZALIN is not responsible for:
-
Wrong delivery address provided by the customer
-
Missed delivery attempts by courier partners
-
Incomplete address or unreachable contact number
If the parcel returns to us due to such issues, reshipping charges may apply.
9. Contact Us for Return/Refund Requests
To submit a return or refund request, contact us at:
AZALIN Customer Support
Email: mail@azalin.in
Phone: 9876543210
Address: Ranchi, Jharkhand, 834001